FAQ

What are the shipping times for your products?

We take 1-2 business days to process your order and then 1 week to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We deliver worldwide.

Where do we ship your product from?

Our offices are located in Switzerland. Our international warehouses, on the other hand, are located in Spain, the United Kingdom, ...

Do you provide product tracking information?

Yes, please wait 7 days after your order and request it via email at info@printale.net

Some items are missing from my order, what happens?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We're sorry to hear that. Simply send us a picture of the damaged item to the email address: info@printale.net and we will send you a similar replacement item as soon as possible if your request is in line with our return policy.

I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at the following address: info@printale.net

Do you have a refund policy?

We do our best to resolve any issues that our customers may encounter with their online items. However, if you still wish to receive a refund on your order, we can of course process the payment, provided the request is made within 30 days from the order date and the product(s) concerned are not on sale. For more information, please read further on our refund policy [refund policy link].